CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

The shipping costs, which are the product shipping costs, will be paid by the buyers.

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. If this condition, which is absolutely necessary for the responsibility to be attributed to the cargo company, especially in cases of crushing, breaking or other damage caused by cargo companies, is not fulfilled, the goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services meticulously after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned together with the product.

RIGHT OF WITHDRAWAL:

The BUYER; can use the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product he/she purchased to him/her or to the person/institution at the address he/she indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.

PERIOD OF THE RIGHT OF WITHDRAWAL:

If the Buyer purchased a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer before the right of withdrawal period ends.

The expenses arising from the use of the right of withdrawal belong to the SELLER.

In order to use the right of withdrawal, it is required that a written notification is given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the provisions of “Products for which the Right of Withdrawal Cannot Be Used” set forth in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

Return form, The products to be returned must be delivered complete and undamaged together with their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

SELLER is obliged to return the total price and the documents that put BUYER under debt to BUYER within 10 days from the date of receipt of the withdrawal notice and to receive the return of the goods within 20 days.

If the value of the goods decreases due to a reason caused by BUYER's fault or if return becomes impossible, BUYER is obliged to compensate SELLER's damages to the extent of his/her fault. However, if the goods or product are not used properly within the period of the right of withdrawal.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

Underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods prepared at the request of the BUYER or clearly in line with personal needs and not suitable for return, goods that are at risk of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the packaging is opened by the BUYER, as required by the Regulation. In addition, it is not possible to use the right of withdrawal regarding services whose performance has started with the consumer's approval before the expiration of the right of withdrawal period, as required by the Regulation.

Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) can be returned if their packaging is unopened, untested, undamaged and unused.

DEFAULT STATUS AND LEGAL CONSEQUENCES

BUYER accepts, declares and undertakes that if he/she makes the payment transactions by credit card and goes into default, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may take legal action; it may request the expenses and attorney fees that will arise from the BUYER and in any case, if the BUYER goes into default due to his/her debt, the BUYER accepts that he/she will pay the SELLER's damages and losses due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make it to any of our Yapı Kredi Bankası İban No TR59 0006 7010 0000 0059 1083 14 accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).

You can benefit from online single payment or online installment opportunities with your credit cards on our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.